Cancellations

You can cancel your order at any time prior to shipment.

Postage & Packaging

All orders to UK Mainland addresses are dispatched via Royal Mail 1st Class Recorded Delivery or Parcelforce. A signature is required at destination.

Should you be unavailable to receive your order a card will be left. Please make sure that you collect your parcel with 7 days otherwise it will be returned to Corn kist ceramics and further postage charges will be incurred.

A standard postage & packaging charge of £5.00 is made for UK deliveries only unless stated otherwise in the product description.

For international deliveries, Isles of Scilly, Isle of Man, Channel Islands and Northern Ireland please contact me for a quote prior to ordering.

Returns

If goods are found damaged on receipt please contact me immediately to arrange a return.

You can return products for any other reason within 14 days of receipt of the order providing the product is in its original condition but you will bear the cost of returning the goods suitably packaged and insured; please obtain proof of posting on returning your order. The cost of the product will be refunded within 10 days of the receipt of the return.

Please include any reasons or comments as I take customer satisfaction very seriously and will always listen to your suggestions.

Privacy

When you make a purchase I need to collect certain information to fulfil your order. I do not sell, rent or otherwise distribute this information to any third parties for any purpose.

If you have asked to be added to the mailing list for my newsletter I will send you details of my new products and any events as they become available; you can request removal from my mailing list at any time by contacting me.

I will not disclose your details to anybody unless required by law to do so or unless you explicitly give me the authority to do so.

Security

All internet payments details are encrypted and secured by using a leading Payments Service Provider (Paypal); none of your card details are held by me or on my website.

Copyright

You are granted a limited licence to access and make personal use of this web site, but not to download (other than page caching) or modify it or any portion of it, except with the express written consent from me.

All content included on the web site, such as text, graphics, logos and images belongs to Kirsty Hurrell/Corn Kist ceramics and is protected by United Kingdom and international copyright laws. Thoughtstones is a registered trade mark.

On Screen colour reproduction

While I endeavour to accurately reproduce colours in my web images, they may vary from those of her products as screens and software vary in their depiction of on-screen colour.